Spirit Salon & Day Spa

08/25/07

WORST SALON IN TUCSON by tucson c. at InsiderPages

Contributor at Insider Pages

I went in today for my first brazilian wax, and wasn't happy with the fact that a lot of hair wasn't removed. So, I was told by the receptionist to come in later today at a specific time. I did, hoping to put the experience behind me. Instead, after waiting 40 minutes, I was told by the manager/receptionist that no one could help me. When I asked to please be reimbursed for the expense of the incomplete service (with no mention of my time wasted and the trauma of having to go somewhere else to complete the job) and she told me 'no way'. This woman was so hostile to me that I told her I was shocked that she'd treat a visitor to her salon in this way. She argued with me in front of staff & customers...and refused to acknowledge that I should be compensated or at least treated respectfully by the salon. This place is just so unprofessional and trash-y. I'd heard this, and thought I'd see for myself anyway...but was so shocked by today's events that I thought I should alert everyone. Unless you want to be brought to tears in public after a shoddy service...I'd avoid Spirit.

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Comments

pause– May 04, 2009 at 16:37:54 PDT

I don`t know why this is posted twice.It is the same review.I responded to the first review.

comment

11/13/09

LOVE THIS SALON

by heidiwillhite at Citysearch

I have been going to Spirit Salon for years now and I would never go anywhere else. The staff is very professional and kind to all clients. Kylyn does my eye brows and facials and does an outstanding job everytime.The hair stylists are also some of the best. I really recommend you give this salon a try, you will not be dissapointed.

11/04/09

Amazing for wedding hair/make-up!‎

by destination wedding AZ at Citysearch

My wedding weekend (Oct. 2009) was the first time I had ever been to Tucson. I planned a destination wedding in Tucson (we live in SC) and our resort (Westin La Paloma) recommended this salon. I brought in pictures of hair and makeup 2 days before my wedding and did a trial run on both, which turned out fabulous! In all of the wedding pictures we've seen, my hair & makeup look wonderful. I learned from the girl that did my hair (Autumn) that this salon does a lot of wedding hair/makeup for models of wedding shows; so they have a lot of experience. Autumn did a wonderful job of taking the picture I gave her and styling her version of the style to work with my hair length/texture. Kylan did my makeup (which was airbrushed) and did an amazing job of choosing the best colors for my skin tone and eye color and doing my makeup just like the pictures I brought in. Not only did these ladies do a great job on my hair & make-up, but the other stylists and make-up artists did a wonderful job on the hair/make-up of my maid of honor, mother, mother-in-law, and grandmother. We all looked great for my big day! If I ever return to Tucson and need hair or makeup services, I will definitely return to Spirit Salon.

• Pros: a lot of natural light which making makeup app perfect
• Cons: Not a lot of room in waiting area

10/15/09

What a beautiful and friendly place!

by Mary Belle at Citysearch

Really great place, designed with some obvious attention to detail and very relaxing and pleasant to spend time in. Every single employee I encountered was friendly, professional and welcoming. Had several services done and each was executed on time and with a BIG smile. Also, this place has a great location, it's surrounded by neat little restaurants and other types of shops (maybe that's just something I notice 'cause I sure love some food) but, I can't imagine a better place to meet up with a couple girlfriends--get pretty and then go eat somewhere neat. I Can't wait to get back!

• Pros: Great staff, lovely environment
• Cons: I had to leave much sooner than I wanted to ( ;

10/08/09

Everything you expect from a spa

by Soltera at Citysearch

Autumn is the most awesome stylist in town! I have seen her work in magazines, fashion shows and formal events. She is fun and innovative in not only hair but fashion as well. She is very honest and is not afraid to tell you the truth about a cut or color that may be a mistake! Also Shannon does perfect waxing and has NEVER bruised me. I have always had problems with my eyes bruising and she has never hurt me. Georgia does the most relaxing facials and offers many different options when asked about skin care and make up. This is my favorite place to spend an afternoon, pampering myself.

• Pros: Great services and staff
• Cons: Sometimes hard to get appointment at last minute

10/01/09

In regards to the previous review

by molliesmith2010 at Citysearch

The previous review struck me extremely off guard. I just recieved a day of beauty as well at Spirit salon and my experience was amazing. All the girls in the salon were dressed extremely sharp from head to toe. I recieved a massage, facial, mani/pedi, and shampoo/style. My massage was amazing, I bruise quite easily and even after recieving a DEEP TISSUE I had no signs of bruising or irritation what so ever. The facial was my favorite, I felt squeeky clean afterwards. I just about feel asleep while I was recieving my pedicure, which was sublime. Finally my shampoo/style was the icing on the cake. I felt like a million bucks. Not once did I ever see someone running around with "botox injections" on their face...there is no such thing as botox parties. Once a month they do botox injections however it is professional..not a party. Who cares if someone wants botox, leave them alone. I have been a client for over 5 years and have never had a problem. If I did I trust Georgia that she would take care of any negativity. Out of respect for Spirit I felt I had to say something, for some of this information seems false. Also, the review posted on here is second hand...maybe the client who acutally received the service should post her feelings.

• Pros: Best Salo/Spa

09/30/09

Spirit Salon has lost all Spirit!

by Janice Ulrich at Citysearch

I went to this salon several years ago, it was great. Georgia moved from Gadabout and started it and she brought her technique and customer service with her. Unfortunately Spirit is no longer the spa it was.

We send our employees for a spa day for their birthday. Our employee, B, was treated rudely, given a deep tissue massage that left her bruised - even four days later - when she asked for a relaxing massage. Her lunch was a disaster and everyone pointed fingers at the other, finally declaring it to be B's fault. No one wanted to do her shampoo and style, they could be heard arguing in the next room about who HAD to do it. So, her wonderful, relaxing day turned into an ordeal.

Georgia called her later to "make it right", but ended up telling B that her spa never receives complaints. Wake up. The employees are dressed poorly and their attitudes are unprofessional. Employees run around with botox injections on their faces on "botox day", which is totally unprofessional. Clients coming out might appear that way, but should it really be botox party day for the staff when they're supposed to be serving real customers?

We've just been treated very poorly with no recourse from the owner / manager, so we won't be back and unfortunately we'll be very vocal about that. I can't see how this salon can last with this type of customer service. There are far too many quality spas and quality experiences to be had to spend your time at Spirit.

• Pros: good location
• Cons: unprofessional, poorly dressed, rude staff

09/28/09

"Autumn" Reigns

by Finally Satisfied at Citysearch

I came to Tucson to visit my daughter who recently enrolled at the University of Arizona. We live on the east coast and have been loyal customers to an upscale salon there for many years. She was very apprehensive about patronizing a new salon but she has no choice now. Autumn was recommended to her by one of her suite mates at her dorm. I scheduled my appointment with Autumn preceding hers to somehow help with her anxiety...

Long story short, we were both very pleased with the end result and we have scheduled another appointment with Autumn in 4 weeks. This gives me an excuse to fly to Tucson once a month to visit my daughter and have our hair done together also. We were very impressed with this young lady and are fortunate to have found her.

• Pros: Conscientious, Experienced, Great cuts/styles
• Cons: none

08/28/09

She's got the gift

by Nifty at Citysearch

Only twice before in my life (I am 68) have I had a haircut like Tonja gives me. She listened attentively to what I wanted, cut my hair before and after color and blowdrying, and took time to make sure it was what I wanted, and it was. She has the instinctive gift of cuting hair like an artist. I look forward to my appointments very much. The staff are also attentive to make sure I am comfortable, have a drink and fruit if i wish. My daughter echos what I have said. I get compliments every day and have given many referrals.

• Pros: Tonja has the gift of a natural hairstyist

07/22/09

Shannon is awesome

by rowe at Citysearch

I have been going to Shannon for about 6 months for my "Brazilian" wax.... Which is as wonderful as it can be!!! She also gave me my first facial. It was relaxing and made a real difference in my skin. Overall I highly recommend Shanon for both waxing and facials!

• Pros: welcoming, friendly and SHANNON
• Cons: parking lot is small, bad website

05/04/09

Beautiful salon upscale artwork trendy polished stylists

by pause at Citysearch

I feel so catered to when I go in to Spirit.Not rushed at all.Danette takes the time to show me what would look good and I feel shes honest about what wont. They always have the latest in everything,she just showed me the Lattisse eyelash&eyebrow growing kit.Her and Georgia have never steered me wrong.I like a salon I can trust and is consistant.I bring all my out of town guests here,and they love it!!!

• Pros: you will get the best current style for you
• Cons: none