Homegoods

Doesn't Recommend

debbie h.

Joined 1 year ago

Problem with was with the cashier ROSALINDA. I purchased towels and a metal wastebasket and matching storage box. Since i was carrying all items around the store, I put the towels in the wastebasket.

Upon check out with Rosalinda.....we realized the towel fibers were getting caught on the wastebasket. This was an honest mistake and I did not foresee this happening. This did not stop Rosalinda from admonishing me, stating "you were NOT supposed to put the towels in there, now they are catching on the wastebasket".

There wasn't anyone to get new towels and I walked across the entire store to get them. Upon my return to the check out, Rosalinda was using a scissors to cut off the snagged threads of the towels. Just as I walked up, she proclaimed "these are ruined".

Rosalinda then proceeded to ring up my purchase, charging me twice for an item, resulting in a refund and more time in front of this opinionated employee.

Tell Rosalinda that she's paid to do a job and not profess her opinion to customers. I know it's difficult to find good help and Rosalinda exemplifies this problem.

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Contributor

Joined 10 years ago

This ultimate decor discounter has everything you need to make your house a home.. In Short
Brought to you by the same folks that own Marshall's and TJMaxx, HomeGoods' inventory changes frequently. So while there's no guaranteeing what you'll discover, you can count on a stress-free search, thanks to departments organized for easy shopping. And if you do find something, buy it. It probably won't be there tomorrow, especially if it's on clearance. Designer bedding, towels, bath products? Check. Frames, candles, decorative art, area rugs? Affirmative. Small appliances, laundry accessories, stationery, wine racks, cloth napkins, slotted spoons? No doubt. You could even revamp your pantry here, with a visit to the well-stocked gourmet food section.