Tucson >Communications & Utilities > Frontera Communications
3818 S 6th Ave, Tucson, AZ | Directions 8571432.177375 -110.968600
Neighborhoods: Ward 5, Wakefield
I Shoulda Known Better from the Get Go – I shoulda known better from the get go when I called this company to inquire about the "new" Quest broadband service being offered for residents of Plaza Del Sol Mobile Home Park on West Ajo Way, and the person who answered the phone did so with a "Hello," as if he were answering his cell phone — and for all I know he was, instead of a real business phone. I shoulda known better from the get go, when he did not have a clue as to why I had called, and then just before we hung up blurted, "Oh yeah. We do Quest now." I shoulda known better from the get go to do business with a peson who had a limited command of the English language, because my Spanish is even worse. I shoulda known better from the get go not to call back after hanging up, but I learned that the company really did not offer satellite internet service, which sucks, even though this is what the first person who answered the phone claimed was offered when I originally called. I shoulda known better from the get go when the second "Communications Consultant" I spoke to, Teresa, told me that the special introductory price I had just received in my mail three days prior was no longer valid. I should have known better from the get go when I was told that since I did not have a Quest phoneline I would have to pay an additonal ten dollors a month, and bells and whistles should have sounded in the mind of my comminication consultant when I informed her that I had taken all the phone lines out of my home when I installed new flooring and had used cell phones, solely, ever since.
However, Cox Communications will not come into this God forsaken mobile home park where I had the opportunity to buy a home on the cheap, and the internet service offered by the park's management was entirely unreliable during the three months the manager fleeced me for it while promising it would improve, and I've been stuck with satellite internet service from Hughesnet for the past two years, which is not only outrageously priced and slow as hell, but limited to 200mb per day, as well. So, in my desperation to hook up with something that promised to be faster and less expensive, I gave them my order.
Today the installation guy came, fiddled with something outside, my wife said, that I am assuming was the old landline junction box that all the lines have been cut from, and then informed her that I would find installation instructions packaged with the modem. So, not only did I not get my service installed, as I was told I would, and as every other communication company has done over the years, this tech did not even come inside to determine whether I was getting a good signal coming out of my phoneline outlets, for if he had, he would have discovered what I already told Teresa, I have no phone lines! Do I know that DSL requires phone lines? Yes I do, but just as I was told this was a satellite service originally, I was also informed that this was not a DSL service. Do I care that it is? Heck no, not after dealing with Hughesnet's creep-along service, but I did expect to have this stuff installed, as advertised. No one ever mentioned that it was meant for me to be the service tech, and I certainly do not want to have to run a phoneline from the old junction box outside to a location near my computer. I'm not happy.
I will do what I need to do to get a better internet experience, but it is only because I do not have to sign a contract with these guys and because I have no other options, outside of Hughesnet's slow service or the park's unreliable service, that I will continue to do business with this fly-by-night company. Communication Consultants my eye. If you have any other internet options other than satellite, I urge you to try them first.
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