Tucson >Volkswagen Authorized Dealer
I would rate them a 5/5.. Everyone was very nice and super helpful...plus they serviced my car quicker than anticipated. I would definitely advise people to go to Chapman with service issues. Plus, the sales staff is great...Never any complaints with either department. I would rate them a 5/5.
What a pleasant experience all the way around!.
My service experience at Chapman VW in Tucson exceeded my expectations.
I was treated courteously and professionally from the moment I walked in until I left. The waiting area was clean, comfortable and inviting. What a remarkable contrast to the dealership of my previous vehicle!
Ed explained what servicing had been done to my car and assured me that this maintenance was free. He also explained when the next maintenace was due, what it would entail and about how long the service would take--this is very helpful in planning my next visit. And Nick (who did the service work) even washed and vacuumed my car!
What a pleasant experience all the way around!
there is no problem after it's been fixed.. My TDI Jetta 2001 was new when I started coming to this service center and I've known Scott and numerouse others who are no longer there. So I was happy to find a familiar face again. A person who doesn't get side-tracked and is thorough and responsive. So I like coming there, except for when I get an expensive service. I've gone to others in the past, but I know when I come there for the "Big" problems, there is no problem after it's been fixed. That is my greatest appreciation.
very helpfull and nice. Sammie was very helpfull and nice with me, making my stay at VW a great time. I left with my car fixed and very clean!
service provided in time that was stated. Arrived on time, was checked in on time, service provided in time that was stated. Good coffee and nice people. No Problem!!! The ultimate compliment for good service these days.
My service advisor, Sammie Boykin, was very cordial and expalined me well how the service was going to be performed and delivered on time as promissed.
Thank you very much,
very helpful and knowledgeable. Sammie was very helpful and knowledgeable for my warranty issues. And the fact that I have just moved to Arizona from North Carolina she told me to make sure and change my oil a little more often than I was told to do so in North Carolina because of the climate and dirtiness of Arizona. Every 5,000 rather than 10,000. She kept me updated on the progress and we decided so I wouldn't have to wait an additional three hours for the ignition issue to be fixed to make another appointment for Tuesday. Totally satisfied.
very helpfull and courteous.. Salesman Nathan La Pierre was very helpfull and courteous. I very much enjoyed making the deal with him He should be commended for his Pleasantness.
Thank you Thank you!!!!. Ed Diamond is a ......... um, "Diamond!" You picked a true professional to work with us. Thank you Thank you!!!! Linda and Lou
fantastic deal. This time I'm working with Len Luskin and he is AMAZING! Returns emails and calls within minutes, great product knowledge - even owns a VW himself (which means he believes is what he is selling!), and he is all about taking care of the customer. He has gotten me a fantastic deal and exactly the car I want. Go see LEN!!
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