Mexican Tile & Stone Co

Recommends

Cindy M.

Joined 6 months ago

Joe, Ok, so what I understand is that he will come and fix the courtyard and sometime later you will come and seal both the front and the back?

By the way, I have to say that you are the MOST reputable contractor I have ever dealt with, which is why you are so successful. What a pleasure it has been throughout the entire process. If you ever need a recommendation (which I'm sure you don't!), please don't hesitate to use my name.

Thanks,

Jan

Recommends

Francesca H.

Joined 7 months ago

Better Business Bureau of Southern Arizona

Dear Mexican Tile and Stone Company:

In the last 10 months, consumers have turned to BBB to find you 3 time(s).

We issued 18 report(s) to potential customers researching Stone- Natural in the last 10 months.

Don't forget to use your BBB Accredited Business logo, tell them you are Accredited, and let them know you are a company they can trust. You've earned it!

Sincerely,

BBB Serving Southern Arizona

Recommends

Vikki O.

Joined 8 months ago

I had a fantastic experience at Mexican Tile and Stone. The staff was extremely helpful in helping me choose tile for my kitchen and bathroom. There were so many choices and they were able to help me understand what looked great together but did not push me in any direction that I didn't like. I will definitely go back for my next project!

Recommends

Larry M.

Joined 8 months ago

Joe, We recently built a home in the Tubac Golf Resort and have just added quite a bit of decorative tile to the front and back patios.

We acquired all of the tile from your Tucson store, where we met Donna. She was a great help in guiding us to the right color combinations and decorative ideas. She is a great asset. We are very pleased with the result and get compliments daily from residents here.

David

Colonel US Army (Ret.)

Doesn't Recommend

Mike B.

Joined 11 months ago

The worst of the worst. If you are looking for Mexican tile, keep looking. These people have no clue, but don't trust me, read the other reviews. I should have!!!

Recommends

j4tuna

Joined 4 years ago

testimonial from www.mexicantileandstone website. We are very excited. I have to tell you that we found others that were less expensive, but working with your team was unparalleled. We eventually decided to go with MTSC because of the people. David

visit www.mexicantileandstone website and view the "testimonials" tab. They are real customer accounts.

Doesn't Recommend

JanaB

Joined 2 years ago

Worst Customer Service in Tucson. My elderly mother went here to replace her living room tile after a storm damaged her house. I had a feeling right from the beginning that something was "off" and I wished I had listened to my warning signs. The salespeople, Donna and Obed, will say anything to get your business, but once they have your money the customer service ends. Our special order has taken months to fill with excuse after excuse and they only say they will give her a credit to pick out a different tile after deducting fees for the special order tile. She doesn't want their tile anymore, she just wants her living room fixed and this was a HUGE mistake. If anyone is even thinking of ordering tile there I would say listen to some well meant advice: Don't do it!

Doesn't Recommend

TerraNova

Joined 2 years ago

Tucson's Worst Tile Supplier. It's one of the wonders of Tucson how this company is still in business. Use them only as a last resort. You would literally be better buying tile anywhere else -

First, if you can actually find anything in the meager and overpriced selection, know that they issue no refunds if you have any boxes of leftover tile, only store credit. Even if the tile is something they perpetually stock on the shelves. A store credit might be agreeable if Donna, the manager, did not try to do everything possible from disqualifying what you are trying to order when you go to use this store credit.

Forewarned is forearmed so buyer beware regarding customer service skills:

Snooty, Rude, entitled, and dishonest.

Is this the kind of place where you want to spend your hard earned money? No!

Doesn't Recommend

Cate7

Joined 4 years ago

Go elsewhere for better service/prices. It's possible that the positive review above was posted by an employee because it does NOT describe this tile store accurately.

From two other reviewers:

"Rude, rude, rude! We've been to Mexican Tile & Stone Company in Tucson three times and they are about as stuck-up and snotty as can be. Their prices per tile are the same as most stores' prices per square foot! We had twice been given a quote for saltillo tile for our house, but when we went back in to get the tiles they said the quote was wrong and wanted to raise the price by 20%! We certainly will not be wasting our money here. For decorative tiles we recommend Mexican Garden or Mi Casa, and for flooring go to Tanner Materials, Arizona Tile Company, or Fractured Earth. With the possible exception of Fractured Earth these places will be much more happy to have your business, and they all have much better prices."

Plus:

"Absolutely correct! The people there are rude and unhelpful. It sounds as though there is some 'bait and switch' going on. I wouldn't doubt it in the least.

Better to go elsewhere!"