Tucson >Veterinary Services > Broadway Animal Hospital
2300 E Broadway Blvd, Tucson, AZ | Directions 8571932.221349 -110.937714
Neighborhoods: Sam Hughes, Ward 6
I have been taking my dog to Broadway for over a year now. The only reason I knew about BAH was because my dog started as my foster and was getting care there through a rescue organization, and I just continued to keep going. I totally understand all the negative reviews, I really do. It's such a shame that my opinion has changed so much over the past year. When I first brought my dog in, she was very sick and Dr. Mueller properly diagnosed her with valley fever. During a course of about 4 months (as my dog was getting a little better) I would come in almost weekly for any small thing that seemed off, and the office wouldn't even charge me. I thought that was the most amazing thing ever, and I always expected to pay with no problem. I really raved about BAH after that, and recommended them to everyone. The last 3-4 times I've taken my dog there in the past year, I've been very disappointed with the service. I knew from day one that Dr. Mueller isn't all "cuddly" and isn't very personable with people, and I actually appreciated her 'get-to-the-point' technique because all I care about is proper care for my dog. However, last visit, I brought my dog in for an ear infection and possible allergies. I had a sheet of questions written down for her, since I know I only have about 5 seconds tops to get out any questions before she's gone. She came in, took her temp (then wiped it off with a tissue?), said she's fine, has allergies and to give her benadryl. The whole time I had my sheet of questions sitting on my purse ready to ask. Once we got the initial exam done, with me trying to fit in all my questions in 1 second, she left. I was sitting, waiting for her to come back, maybe have HER tell me "you're all done" and then I could say "oh wait I have a few more questions". Instead I waited for her to come back, 5 minutes passed, and the receptionist came in and told me I was done. Not even the vet, not even "Ok so give her the benadryl twice a day, call us with questions, anything else I can help with?" none of that. That's how it ALWAYS is and I guess this last time just really set me off. They also charged 80 dollars for a vet visit and exam. Vet visit of 3 minutes, exam of taking a temperature. Of COURSE I don't ever expect not to pay, but what's with the discrepancy of me not paying a dime multiple times in a row, and then 80 dollars for the shortest visit ever? This place is so inconsistent. I also called to have a prescription placed at a different store due to the price being much lower, and the woman at the front desk had no idea what to do. Her response, "so... write it on a prescription pad?" UH.. no. Call it in? Isn't that why every grocery store/cvs/walgreens has "if you are a doctor calling to fill a prescription, press __". I explained it multiple ways and still have no idea if she understood.
What a wonderful place! I've been taking my animals (2-4 dogs, depending upon rescue population, and two cats) to Broadway Animal Hospital for over 5 years. Dr. Mueller is wonderful with animals, and they trust her. I have learned to trust her, also. There is a wonderful staff who always have a smile whether they're overwhelmed or not. Dr. gets a lot accomplished in a short period of time, but demonstrated her sympathy when I had to put my beautiful dog Murphy to sleep (cancer) by donating to a veterinary school in his name. I appreciate that. I believe that his suffering will benefit other animals. I also like her practice of calling in the early evening within one or two days of seeing my animal to check on its condition- she does that even if she has just given a shot at the Saturday clinic. I have boarded both cats and dogs there, and have never had a problem. The grooming service is wonderful. I cannot say enough positive about this veterinary hospital. There has never been a misdiagnosis or misstep in the treatment of any of my animals. Thank you, Broadway Animal Hospital and Dr. Mueller!
This is strange. I really don't understand all the horrible reviews. I am going to do my best to be objective. We have been going to Broadway Animal Hospital for several years. We have 3 dogs and have our regular shots, check ups here as well as any medical issues. I admit, Dr Mueller is not soft and cuddely, but it is so obvious that she cares about animals. She has several pets herself and always has at least one animal at the facility up for adoption. In fact, I adopted a cat from her, I say a cat because it was there since it was a kitten and she continued to take care of it even though it was obviously not being adopted. So I took it home and still go there to get his nails trimmed! I trust these people. She has never recommended anything that was not needed. The prices are VERY resonable and every visit (including shot visits), I have received a call like clockwork right between 7-8pm the very next night inquiring how "Rocky" or which ever of my pets it were, is doing. That means to me, that she is working that late just to do follow-up calls. I have NEVER received that from another vet. Concerning the office, Maybe it's just me, but I have never found it to be dirty or gross or smelly. Just the normal slight animal smell, nothing out of the ordinary. I mean the building is not fancy and new, but completley adequate for sure! Last but not least, in her handling of the animals, Let's just put it this way, she is the alpha! she handles animals like she is not afraid of them and in the process, I feel, she get's in and get's out. Not alot of handling which I appreciate, because I know the visit alone is stressful, particularly for one of my dogs. So she is actually perfect for him, but also the others are totally fine with her. So I just wanted to give people an honest, non-gushing review of the place. And so I did. I have recommended this vet before to friends who needed resonably priced care,and I would again.
I brought a dog to Dr. Mueller from a shelter. I was told that he had kennel cough so brought him in for treatment. The clinic has continued to have a very strong urine smell when you walk in. Is very noticeable. They had no concern about if he has his immunizations or what was done at the shelter. I thought it was interesting that vet was able to get his respirations and pulse just by taking his temperature. Hmm that is amazing, since you need to have a stethescope to get respiration!!!!! Basically she picked him up put him on the table, took his temperature and said that he had kennel cough and what medications to give him, and to bring him back in a week if he is not better. She did not say anything about the green drainage in his nose, or his runny goopy eyes, did not listen to his lungs or his heart. The sad thing is that without 12 hours he was extremely sick and is now being treated in the ICU at another vet. I understand that animals can get sick quickly, but really question that this may have been noted early a basic even exam was done. Poor care that could have lead to a poor outcome.....
Great, No Frills Pet Care – I have been going here for several years with my 3 dogs. She is direct and matter of fact, which I appreciate. Sweet talk and baby talk is a pretense and a way someone tries to gain access to your trust. And I certainly do not want to pay extra for someone to spend unneeded time holding my hand or petting the pooch. Her diagnosis, though quick, have been accurate. She always does a follow up call to check up on the pet. I have a chihuahua, a basenji and a boxer. She treats them all the same, professionally. I have never seen any of the behavior as described by the reviewr “StatsJunkie” on July 30, 2009. Reviewer “purplesax” from 6/4/11 did a review on google under name “Dee” I am glad to see that google reviewer “Grover Lover” felt strong enough about the poor review of friend Dee that he/she made her own entry. Dr Mueller provides services for several of the animal shelters in town. This is why I initially went here. I wanted to provided patronage to someone who provided services to the community. And I assume someone who would do that would be more interested in the animal than the income as the shelters can't afford much. Elsewhere I have had bad and seen bad situations where the vet staff will use guilt to get as much out of you as possible and then when the money runs out (several thousand later) charge more for the euthanization. So if you want no frills pet care this is the place for you. If you have money to throw away on frills and false presentations go somewhere else or seek counseling. I was compelled to write this review because I felt all these bad reviews were so off the mark as compared to my experience.
This veterinarian is cold and heartless. – We had to euthanize our little dog. They couldn't find our records. We sat weeping in the waiting room for 15 minutes while they searched. Then we went into an exam room. Dr. Mueller came in. No greeting. No condolence. No little pat on the head. She just said, "Hold him. I have to shave his leg to find a vein." She put the needle in, stuck her stethoscope against our little sweetie's chest, said, "He's gone," and walked out. If you cherish your pets, go somewhere else. This woman is stunningly insensitive.
You get what you pay for.... – This vet's negligence and lack of care for animals led to an early death of my kitty. She was just starting renal failure (without any symptoms) when I took her to Broadway for teeth cleaning. They ran blood work which showed the signs of early renal failure - elevated BUN and Creatinine levels. My cat was still put under anesthesia, no fluids, despite the bloodwork. No one called me to tell me about the bloodwork, nor did they tell me when I picked my cat up. A few months later I took her to another vet because she had started vomitting. We rean bloodwork and she had VERY elevated BUN and Creatinine. The vet had asked me when I had last run bloodwork - I told her that they ran it at Boradway but no one ever mentioned any problems. The vet called mutliple times to try and get the lab work from Broadway when it was finally faxed over the vet was appalled. She told me she would have NEVER done the dental procedure with my cats labwork as the anesthetic can harm the kidneys even further. I now work in the vet field and have asked numerous vets at three different clinics about this situation. NONE of them would have performed a dental on my cat WITHOUT first hospitalizing with fluids to try and get the kidney values down to a safe level.
My cat died a year later. I feel guilty to this day that I subjected my cat to Dr. Mueller. I never in a million years thought a veterinary professional would risk a cat's life for a few hundred dollars. - she is no better than a chop shop. Moving animals in and out so fast without a real care as to their long term health and safety. If you love your pet and want them to have a long healthy life AVOID Broadway animal clinic!!!!!
First experiance, NEVER AGAIN!!!!! – I called for an appt due to my Vet being on vacation.
I told the very friendly girl that I just wanted the kittens first shots and for the vet to check the ones eyes as the 3rd eyelid was up. She recommended the Sat clinic, with a 20% discount, and I said I would pay the extra to come in on a weekday.
She got me in that afternoon:) But now I know why....
I was very upset by the rush job pulled on me. The vet asked a few questions but did not tell me what she was going to do.She just grabbed up a kitten and took it out of the room. I could hear it crying outside the door. When she came back , it was wet and bleeding on it's left leg. I asked why it was wet, she said it was alcohol and ran out with the 2nd kitten.
I grabbed a kleenex and soaked up the wettness and blood. She brought back the 2nd kitten and left the room. I tended to that kitten as well. I waited to find out what she was doing but she had gone on to other patients, so I put my kittens in their box and walked out to talk to the receptionist. I asked what she was doing and they said it was a Lukemia test. I blew!!! I told them I had made the appt for the 1st serries shots and a check of the eyelids ONLY. She came out and appologised and gave me a cut of $25 off. Which was still $25 more than I had thought I would be paying. I was very angry now! Then she had the gawl to tell me the tests came back negative....DUH!!!!! I did not care about that!!!! I ened up getting the 1st serries done and I left. That was the worst experiance I have ever had at a vet, and I have had animals all my life (60years) and I have never seen someone so bad at communication skills. She may know her stuff, but I still don't know what all they did to my kittens and IF they were wormed or what they did outside of my view when I heard my kittens crying. I personally will not go back, ever, and I will warn anyone that asks to think twice. I can not beleive this place is still in bussiness. It's an unclean hole in the wall, with smelly dogs running all over the place.
Oh and I had to call later tonight to find out what med to get at the feedstore for his eye and to find out if they wormed them...UNreal...REALLY BAD AT COMMUNICATION!!!!!
"BEST" Animal service – I have taken my chihuahua Pepe to Dr. Muller more then once and think she is absolutely wonderful !!! She is firm and straight forward which I appreciate because she is not wasting my time or money. Dr. Muller is very compassionate in my opinion. Her staff is awesome, extremely compassionate, caring, respectful, and knows what customer service is. Pricing was VERY reasonable! I would recommend this place to anyone. Dr. Muller even called me for a follow up to see how Pepe was doing and with the medicine she prescribed, as well as after he had surgery a year ago. I think that shows a lot of compassion. A+++++ ...... to Dr. Muller and her staff...
Quick, Straight Forward, and Cheap! – I would first like to point out that all the bad reviews are from 08, so with that said I would also like to point out, that owners have emotions tied into their pets - vets don't. And they shouldn't so don't get that confused with being mean or harsh, when they deal with worse cases then the average check up. Plus as far I am aware their staff has changed since then.
Got my Shelties looked at, and even got medicine the same day. Prices were very reasonable. The vet was very matter of fact, however I'm used to this, so It may catch someone off guard if they are not. So if you like to be handled like a baby then you should probably prepare to suck it up if you want cheap prices and good doctors. The building is not modern, but it wasn't filthy. They do have resident animals there, so it was nice to meet some new kitties and doggies. The staff was very polite.
And to the person who let their animals die, It was you, not the vet, why didn't you take them to another doctor or the emergency vet center a stones throw away? Maybe you should look in the mirror and realize who the murderer is. Mmmm. Or maybe you were just to cheap to take care of them in the first place, god I hope you don't have kids.
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