Express Tune Up & Lube

11/09/11

I found my Mechanic for life

by terryplantgirl at Citysearch

I was told by the dealer during a warranty repair issue that my brakes were metal to metal and unsafe to drive. I told them ok ill take it to my normal shop.I took it to Express and told Shawn and showed him the paperwork from the dealer.He said ok and he would call me with an estimate .I went home and 1 hour later Rebekah called me and told me it was ready and to come pick it up.When i arrived i was told brakes still had decent life left and the only real issue was that the rear brakes were a little out of adjustment so they adjusted them and test drove .

I was prepared to spend money but was not happy with the 300+ estimate from the ford dealer and now im glad i went here .Cost me 25 dollars to be treated HONESTLY as opposed to over 300 to be ripped off because Im a female .I have learned ford is only good for warranty work and to be honest i worry about that now too.

On a side note: Not sure who Jose works for but it sounds like he works for a competitor and is paid to slander other people . I find your remarks to be offensive and unwarranted after i have been here a few times I also find them to be LIES. If you have a problem here its probably because of YOU!

02/21/11

Finally a place you can trust!

by Mommynurse at Citysearch

When I first drove up, I noticed the sign out front. It said "trust is earned". Well, this place has earned my trust! I took my car in a month ago to Fletcher's because the check engine light came on. I had already been to Big O for the "free" diagnostic and knew which codes were coming up. Fletcher's charged me $90 for the same diagnostic because they 'didn't just pull codes, they find the problem'--only they didn't. They wanted to charge me $90 AN HOUR to diagnose it. So why did I pay the original $90 again???? I left $150 poorer in a car with the check engine light on, brakes that still squeak (even though they "fixed" them), and a tune up where they didn't even put enough oil in the car or top off the other fluids. As a single mom it is hard to know where to turn when you car needs a tune up, let alone when it has a problem! Well, I know where to go now!!!

The staff at Express were friendly and honest. They directed me BACK to the place I bought my car to have the brakes fixed under warranty when they could have easily fixed them for me and charged me. They took the time to find the actual problem instead of just randomly replacing the 3 parts that COULD have been the problem. This place saved me a ton of money and I am forever grateful. Express Tune Up & Lube earned my trust and I won't be taking my car anywhere else.

04/22/09

Not what I expected

by JoseR at Citysearch

I spoke with owners and they were not nice people. They were making fun of the customers and then were unfriendly to me because I over heard them!

• Pros: Nice looking place
• Cons: Owner/employees unfriendly

01/05/09

Top quality mechanics who care and are affordable

by Turkeyman at Citysearch

Imagine a garage that takes pride in getting the job done right for a fair price. Unreal you say? Well today in Tucson there is such a place, Sean and his wife Rebekah care about the customer and their wallet. Regardless of age, gender or knowledge about cars and trucks Sean is going to tell you what is wrong and fix only that problem. He will tell you what else needs to be done and even explain how to do it yourself if you want but he is not going to add on other junk to your bill. No recommendation is to high for this family business. Get all your vehicles fixed and maintained here.

• Pros: Quality of work - family environment
• Cons: Goumet, fresh coffee, fruit and pastries would be nice but 7-11 would go out of business

12/01/08

The BEST auto shop in Tucson.

by Aleksey1984 at Citysearch

Hello everybody. I totaly recomend this shop. That's was the first time i'v enjoyd spending my money at auto shop.

• Pros: everything.
• Cons: not across from my house. LOL