01/28/08

Downhill since new ownership

by tucsonlawstudent

Sushi Ten was our favorite sushi until they changed owners and went to the all-you-can-eat menu. Some of our favorite things aren't available on the all-you-can-eat menu, the sushi isn't as good, and it seems like everything has cream cheese in it. The service was never good, but it's managed to get worse. Also, the all-you-can-eat is supposed to include gyoza but they never bring it unless you ask.

We stopped going because the last 3 times just weren't very good.

07/27/07

It's Gone Downhill - Food okay, customer service not

by munkoo

This used to be one of our favorite restaraunts to eat at in Tucson...a great place to get some authentic Japanese food. The owners changed recently, but overall the food stayed fairly consistent. Our most recent experience, however, has convinced us to never return- specifically because of the customer service.

A couple ordered a dish which came out different from what they normally received in the past. They voiced a complaint to the manager (nothing out of hand). I figured the manager would either take the food back and re-cook to their liking or offer another dish. Much to our surprise, the response was: "This is how we make it now, if you don't like it, you can leave." The manager then proceeded to take all their food away and asked them to leave again! Completely uncalled for given the situation. All of us sat there stunned - we couldn't believe the couple was being treated so rudely. Was it really worth it to kick out customers who have been coming to the restaraunt for 15 years (as the couple mentioned as they left the restaraunt)? To me, a good restaraunt is one that thrives on returning customers.

Of course, we know this experience does not occur frequently (hopefully), but knowing that it did- even once - makes it not an enjoyable place to spend our $$. I would still say the food is decent at a good price, but if you are looking for good service and authentic Japanese food, this is not the place.

• Pros: Decent food, good price
• Cons: Customer Service

01/14/07

good food

by michan

the food is really good. however the sushi is just so so and the service was even worse. i had a hard time getting service in there, when i did not go with my father (whom is japanese). if i with friends, we were often ignored for great lengths of time. however the noodles and fried rice are the best in the city by far. their bento boxes are really traditional and look great, though i've never tried them.