Tucson >Automotive Sales & Services > Mercedes-Benz of Tucson
6001 E Speedway Blvd, Tucson, AZ | Directions 8571232.236464 -110.863402
Neighborhoods: Ward 6
While Having to replace a major transmission component and a fuel tank does not speak well for an E350 with less than 60K, your company warranteed half the cost. I appreciate what Steve and Scott did for me. Your Thomas has also been a very responsive salesperson. He did follow up on my visit looking for an E350 - the car I now have.
I was treated great by all employees. Stacy made special arrangements for me to have my car towed in after-hours and she had a Loaner Car waiting.
Rich VanSickle kept me informed on my service and had the car running the same day.
Excellent Service experience.
Evan is a great asset to your agency. I have been working with him for 7 years and have always found him to be personable, friendly and most importantly efficient. Mercedes-Benz of Tucson has a real gem in Evan. Also, Stephan is another great asset. We love our Mercedes.
As well, each has been knowledgeable, efficient, effective, considerate.
Attitude begins at the top with the leadership of the manager. I expected integrity and courtesy in character and business matters; I wanted respect in the attention and care of my car; I looked for fairness and honesty in the expenses related to service and maintenance.
As always, I am very lucky. I received what I expected, wanted, and looked for.
The service was done in a timely manner. Rich my service advisor took the time to explain the services that were needed for my vehicle. I was able to get a loaner car while my car was being serviced which was very important. The dealership was clean and well maintained.
The sales and service teams have all been exceptional. Always cater to my needs with quick and accurate information. From minor problems that they have fixed on the spot to "extra" services offered after my purchase. Especially love the loaner vehicles available during service visits. Makes it so easy.
We took the car to Chapman Mercedes and talked to Jeremy. After they looked at it they called and said there was no previous repair done on the tire. Jeremy had the flat fixed for free and replaced a burnt out brake light at no charge. Jeremy was over the top friendly I love how Mercedes Treated me. I whole heartily endorse this dealership and I'm looking forward to many years of working with them.
The service at your dealership has always been very good. I like having Evan as my service advisor. Everyone with whom I've come in contact has been polite and helpful. I certainly do recommend your dealership, and appreciate the wonderful service over the years.
The best experience by far of purchasing an automobile.
John was very curtious, professional, timely, suggestive, thoughtful, engaging, and made sure that no time was wasted waiting at the dealership.
Jason was exceptional as well. He was very thorough in explaining all the features in the vehicle and how to use them. He insisted that he is available 24/7 to help with any problems. I really appreciate that as I am a sales person as well.
I've been driving MB for over 25 years and this is one of the best dealerships I've been to. Mr. Schumaker explained all of the details of my service and went above and beyond taking care of me and my vehicle. He got me a loaner and the rest of the staff did a great job getting me in and out. The service performed appears to be very thorough and complete.
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