02/21/09

Bad food and service

by stavis

Ordered their $5 steak. Half of our party got their steak within 40 minutes, and other half waited an additional hour. The waitress blaimed the runner, and vice versa. Complained to manager and she lied about how soon the steak would be to our table. When it came, everything was cold. Finally got our money back and left. Will not return.

• Cons: Not enought wait staff, Management attitude carries over to employees.

01/26/09

Very Slow Service

by sillychilies

We have been enjoying Cactus Moon on Friday nights for some time. The steak dinner can not be beat for $5. But the service has steadily gone down hill. Sometime you wait for 30 or 40 min. before the waitress comes takes your drink order. They seem to busy chatting it up with the bartenders and other waitresses to care about the customers. Food takes another hour to get to you, sometimes it comes stone cold!!!

When you tip the waitresses they don't say thank you or seem to care if you tip them. The Bartender is very friendly and serves up great $1 happy hour drinks. We will get our drinks from him as he seems to appricate the tips more. SORRY GIRLS NO MORE TIPS FOR YOU!!!! NEXT!!!!

• Pros: Great $5 steak dinner. Friendly bartender good Happy Hour
• Cons: Waitresses slower than molasses up hill in a snow storm!

07/26/07

Horrible customer service, lack of popular music

by angelwatts

I was a customer at Cactus Moon for two years and while I had issues with the lack of popular music, along with a DJ who makes no attempt to provide a friendly and inviting atmosphere, I was still met with somewhat kind employees otherwise up until recently. Late into the evening on most nights the DJ begins to make off-color and very inappropriate comments usually sexual in nature.

I will no longer be a customer at cactus moon as a result of violent and aggressive behavior by the front door staff and an on-site management who apparently tolerates this. I have never felt threatened by any of the customers at Cactus Moon, ironically enough; it's the employees who pose the greatest threat to safety.

It's really too bad because it was a very fun place to be up until a couple of months ago.

• Pros: the people who go there to really dance
• Cons: aggressive and rude staff