Tucson >J & B Appliance
Horrible horrible customer service.
2 months ago J&B came out to fix my dryer. the tech said they needed to order the part and would call me when it came in. They called me within a week to schedule a day to come back and fix it. Unfortunately I work and have school so my availability was very limited. I told them which days would work and in which time slots but they wouldnt work with me. After a month of trying I asked the woman (Pam) who was very rude to speak to the manager. She informed me that she was the manager and that she wasnt going to have her drivers zig zag around town because it was convenient for me. When I told her I would like to speak to someone higher than her, she informed me that they were unavailable. I finally had to take a day off of work in order to get my service taken care of. I filed a formal complaint with Better business as well as contacted American Home Shield (My homeowner insurance that sent J&B) I have read several people complaints about this company...hopefully someone will do something about it.
Terrible Customer Service.
If I could give this company a 0 star I would.
I called J&B for repair of my oven. The guy came out, got the part number, and told me he would order the part.
A month later I call to see what was going on. The girl said it was on back order and to call back in a week.
I called back in a week. Still on back order.
Called a third time. Still on back order. We're now a couple of months after the guy came out.
Finally, I receive a call from a different woman there that the girl had been incompetent, had never ordered the part, profuse apologies, and the part will now be ordered.
Heard nothing until out of the blue I get a message on my home phone that they will be out the next day and please confirm. I work. An hour away from where I live, which is way out in Vail. I didn't get the message until later in the evening when I got home. I didn't call to confirm since I didn't get the message until late in the evening and couldn't take half a day off on such short notice.
They sent the guy out anyway. Without my confirmation. And I wasn't there.
I called and told them not to send anyone out unless I confirm. And gave them my cell phone number.
They leave another message. Again on my home phone. I don't get it until the evening. Again. They send the guy out. Again. I'm not home. Again. I feel bad for the guy who had to drive all the way out to my house but they'd asked me to confirm, I didn't confirm, and they sent the guy anyway.
Finally I start checking my messages on my home phone (though I have told them repeatedly to call my cell). I get a message that they'll be out the next day, please confirm. I call, confirm. They guy comes out and puts in the part.
After he left, I noticed a grate is missing from the front of the oven (not their fault). I call back, ask them to order the part. They said okay.
Not a word from them that the part is in. I call to see if they ordered the part and they said they'd check into it.
We're back to J&B scheduling hell.
I get yet another message a couple of weeks later--on my home phone--that they will be out the next day and to confirm. I don't. At least this time they didn't send a guy.
This happened a couple more times.
I decide I'd better take the morning off to be there, call after hours and leave a message.
A new twist. I get a call on my home phone in the morning that they have rescheduled me SINCE THEY NEVER HEARD BACK. What? ! I told the woman I had left a message the previous evening and she says "Oh. Well, we've rescheduled you."
I told her I would be home on Friday and can they put me on the schedule for Friday. She said yes. I said good, I'll be home so make sure you send the guy.
I get no confirmation message Thursday night but I'm hoping it's because I told the woman I would be home so they don't have to call to confirm. Still, it would be nice to know when the guy's coming so I call in the morning.
A new flavor of J&B scheduling hell: The woman says since they never heard back from me (for a phantom call) they rescheduled me. She doesn't say when. I told her I had spoken with someone them earlier in the week about a Friday appointment and she said that since they've sent their guy out so many times when I wasn't there (apparently my fault) and they hadn't heard from me, they had rescheduled. Apparently it's my fault that they sent their guy out when they didn't get a confirmation call from me that they asked for.
I asked for the owner's name and she said she wouldn't give it to me.
I have filed a complaint with Better Business Bureau and thought I'd write one here as well. This company's customer service is beyond horrible.
Great Customer Service and Prices. SO many people I talked to about where to call for a HVAC company said it was hard to find good help. Then I tried Quick Fix Appliance, Cooling and Heating. Good help found! Their motto is 'Fast, Friendly, Affordable Professional Service" and true to form, that is exactly what we got. Highly recommend this company.
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