Tucson >Desert Toyota of Tucson
We just had our 3rd encounter with Desert Toyota in Tucson. Their people are honest and trustworthy. Thanks for making my time in Tucson great.
Kyle called me when he found additional work that was required, and explained all to me.
Tony does a very thorough job explaining the features of the vehicle and helping weigh the options. He's a very personable individual making it a pleasurable experience. I'm happy to continue to do business with Desert Toyota.
I've always been told, "never take your
car to a dealer for service unless you want to get ripped off..."
After dealing with Kyle Brooks for nearly 4 years, that myth has been dispelled.
Kyle is the definition of "customer service" and integrity.
Kyle and his techs have always diagnosed my problems down to something that costed me little or nothing.
Many mechanics have billed me for parts that don't need replacing or bogus repairs when they can't find the problem.
Kyle is very honest and works very hard to accommodate your needs.
It went rather smoothly and quickly than a previous one I had done at another dealership. I really appreciate the no finance charges at this time. This is not my first purchase at Desert Toyota. I have purchases just about all my vehicles from them over the past 30 years.
Vehicle turned out to have more severe problems; parts were not available and had to be sent in; I was accommodate and received assistance with transportation on a rainy evening- returned in the morning to pick up fixed/washed vehicle and made it in time to travel for the Thanksgiving Holiday; realize this is not always possible, but I am very thankful staff worked hard to make it possible.
We are so pleased with your efforts to allow us to exchange our vehicle for NO out of pocket additional expense.
I came to Desert Toyota be shown the Prius line and learn about the car. Sales rep Nick greeted and took over this job. He was super knowledgeable on the product and made it easy for me to understand. Nick took us out for a drive, with me at the wheel on the return.
Service advisor Terry is excellent and the main reason I'm with Desert Toyota.
I didn't have an appointment for my service and I lived 125 miles away from Tucson, but that day I walked in and they received me as if I had an appointment. The service was great and I was out in one hour.
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