Tucson >Food & Dining > Whataburger
6504 E 22nd St, Tucson, AZ | Directions 8571032.206308 -110.853509
Mon. - Sun. 24 Hours
Neighborhoods: Terra Del Sol, Ward 4
Family-friendly hamburger chain with fair prices, accommodating services and 1950s flair. – In Short
This chain restaurant's orange-and-white A-frame buildings dot the Southern coast, from Florida to Arizona. What's made Whataburger grow since its first burger stand opened in 1950 is its commitment to custom orders--the restaurant is happy to fill special requests, as promised in the motto "Just as you like it." The signature five-inch patties and buns--an inch larger than most other chains--have also hooked loyalists to their burgers and chicken sandwiches.
Abysmal customer service at this location – After patronizing Whataburgers for over 20 years, mostly in my home state of TX (which is also the home of Whataburger, Inc.), I recently experienced what you might call an "aberration" with respect to the company's typical customer service protocol. My order was pretty simple and straightforward (and was reflected on the receipt): One Double Whataburger (add cheese, bacon, and onions, and, hold the tomato and lettuce) with 1 large order of fries. It was carry-out, so I drove 5 miles back home and opened the food to eat it. As I bit into the burger, I tasted tomato and lettuce. A visual inspection confirmed their presence. I just happen to be allergic to tomato products and I really don't care for lettuce, so this concerned me. I ejected it quickly because my last encounter with tomatoes put me into the emergency room with a severe allergic reaction. I took the burger and the receipt back (yes, driving another 5 miles) to get a replacement of the entire order (and you probably would have too, since the fries were back at the house getting pretty cold). After all this driving, the manager on duty then refused to replace the fries, because, as she put it, "I hadn't brought those back as defective". Incredulous, I asked for, and received a refund for the entire order (including the fries!). So, instead of just replacing my fries, she elects to give me all of my money back!? I'm sure she was standing on principle, I'm just not sure which principle: the one based on her own stubborness, or, the one involving basic business mathematics. Bear in mind now, that this all transpired during a calm, collected exchange and not via your typical customer yelling over the counter at the manager. I'm pondering whether or not I'll ever patronize another Whataburger, if this is what they've become. If you gotta have that Whataburger, though, there are about six other locations around Tucson.
great hambugers and fries – I love their hamburgers. I was glad when we got stationed here they had them here, we are from Texas and it's quite popular there (it's where the first Whataburger was at) Anyway, the fries are great, better then McDonald's if you ask me! I only eat the hamburgers there, but they do serve chicken and fish too I think. Also the ice tea is good as far a fast food ice tea goes. Hope this helps someone thinking about trying them out! Oh, they also have a military discount too, which is nice to all us military families!
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