Tucson >Automotive Sales & Services > Gary's Towing
5351 E Drexel Rd, Tucson, AZ | Directions 8570632.149608 -110.877747
I hope you don't have to deal with this company. Since they have the contract with Tucson PD they have absolutely ZERO care in the world if they help customers. A tow truck driver literally blocked me in a parking spot for over 5 minutes so he could load up a vehicle when he could have pulled forward 25 feet and not have been blocking anyone. When I said I was trying to leave to pick up my daughter he said, "you will just have to wait." All their business is from people involved in accidents or arrested, not people that choose to use their services. If you don't want to deal with them, write your congressman about how horrible they are so their contract does not get renewed.
Tucson needs to drop all contracts with Garys – My mother was in a severe car accident and taken to UMC. TPD had the car towed to Gary's (it was a total loss). My father and I tried to go to the tow yard to retrieve our items out of the car and they refused to let us in unless we paid $40 dollars. We tried to explain to them our situation but they did not care that we had gone to the hospital first to be with my mother who was in the trauma center. They would not bend or exercise any type of common sense. They tell us to come back Monday.
I return Monday because my schedule permits me to make it there and Mike the "manager," was super rude, treated me like I was some sort of stupid Mexican, and spoke to me like I was some sort of crook. I tried to explain to him our situation and he would not exercise any type of common sense. Instead he points his finger at me and starts to give me a lecture. I guess I am supposed to carry my injured mother in on my back rather than me and my mother work something out with Gary's to get her stuff and my stuff.
The people at Gary's SHOW NO EMPATHY for people. Management does not provide any solutions for people. If "management," at Gary's was willing to treat me like crap and talk down to me, what makes them think that I would take my poor injured mother in to deal with them? I will be sending in my lawyer in to deal with these people instead and I will be writing the Mayor of Tucson and my councilwoman to encourage a review of Gary's practices and treatment of customers.
Not all of us showing up to impound lots are criminals. Not all of us have done something wrong. I was minding my own business when this tragic accident occurred. I would give anything to not have my mother go through this and most everyone I have dealt with in trying to get my mothers affairs in order have been very helpful and understanding EXCEPT the RUDE people who call call themselves "managers," at Garys
Do Not Use These Guys! – My car needed towing. I called to schedule a towing for the next morning at 10:30 and was given a quote. They called me half an hour before pick-up to let me know they were headed over, then at the time of pick-up, they call me to tell me they had another "priority" pick-up to do and that they'd have to postpone mine until the afternoon. I'd planned my work day around this morning pick-up, but okay. We set up a new pick-up time for 4:30 pm. They don't call me until 5:15, proceed to tell me they don't have "the right truck" available and that it wouldn't be until after 6 until it got there, and also tell me that the quote they gave me earlier was incorrect, saying it was actually going to be more than twice of what I was originally quoted. The manager wouldn't budge on the quote, wasn't apologetic, and essentially told me "too bad." I agree with the other 11 reviews and just wish I would've seen them sooner. I will never use these guys again and would NEVER recommend them to anyone else.
Most disorganised company ever! – I have a car at my house waiting to be picked up this morning and taken to the mechanic. I got home from work and was supprised to see my car still here. I called Gary's Towing to see if they were simply behind schedual and they had no reccord of me at all. To top it off, their schedual is so full they will not be out to pick it up for another 48 hours! If you need your car back in a timely manner, do yourself a favor and push it to the shop... It'll get there faster!
Gary's towing sucks!!!! Tucson stealers !!! – This place hires thieves maybe they do not do a background check when hiring their employees. Maybe the owner himself is a liar and a thief. I called this place several times to see if my truck that was stolen is in their tow yard and nobody answers!!! What kind of business is that. In addition to that my brother in law had his stereo stolen from the gary's towing employees, also i had my vehicle towed as well and it was a tpd mistake, and still had to pay fines and fees of course. they just want to keep your vehicle and sell it at there auction. PEOPLE PLEASE CHECK YOUR VEHICLE AND FILE A POLICE REPORT.!!! it may not help because crooked tpd has contract with gary's!! any way good luck ! By THE WAY IF I CAN RATE THIS ZERO STARS I WOULD . THEY ARE NOT WORTH 1.
CRIMINALS, VANDALS & THIEVES!!!!! – I HOPE NONE OF YOU HAVE YOUR VEHICLE EVER AT GARYS TOWING. APPARENTLY THEY THINK ITS OK TO USE UP ALL THE GAS IN MY VEHICLE, DAMAGE THE INTERIOR AND STEAL FROM INSIDE THE VEHICLE. ITS OK THOUGH, THEY'LL GET WHATS COMING TO THEM AFTER I'M DONE WITH EM. EVERYONE AT GARY'S TOWING CAN GO F*** THEMSELVES!!
Criminals protected by police – got my truck impounded by police over a misunderstanding (police error) 6 hours later after i paid all the fees i found the truck in their dirt lot with the driver window partially down, the ignition on, scratches and a dent on the fender and door, dead battery, gas door open and the cap loose, greasy glove prints all over the hood, fenders, door and interior including upholstry and steering wheel. It is obvious they worked over the whole vehicle looking for things to steal and when they found nothing they did everything they could to screw the owner. If they ever tow you bring a camera and a phone to file a police report
Criminals Licensed by the City/County – It's too bad more people don't read these reviews, like the idiot officials who contracted with them. All I have ever heard from the unfortunates who came in contact with them through their own misfortune or through the actions of others including myself is negative.
Whose pockets are these guys into? How do they continually get away with stuff that John Q. Public would go to jail for? Oh yeah, they’re in cahoots with county officials. That makes them above the law, uh huh.
And last but not least, CSMobileUser not only are you borderline illiterate, you would defend them because you were one of them. I doubt you would comprehend a fire hydrant let alone the law.
Commended – While traveling through Tucson I had an accident. I was hit by a drunk driver. TPD called a tow truck for me and it happened to be Gary's. After I left the hospital, I rented a car and went to Gary's to get my stuff out of my car. I produced proof of ownership and was escorted to my vehicle. They helped me get my belongings and when I went back to the office to sign papers to release my vehicle to the insurance company, I met the manager Mike. He could see that I was shaken up from the accident. He was very kind and considerate and by the time I was ready to leave he had me laughing instead of crying. Thumbs up to Mike and the great staff at Gary's. You are doing an excellent job.
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