Lucky Spa Nails

Recommends

asley

Joined 2 years ago

CLEAN AND GREAT CUSTOMER SERVICE. I HAVE VISITED THE LUCKY SPA NAILS MANY TIME ,LUCKY SPA NAILS CLEAN , FRIENDLY AND GREAT CUSTOMER SERVICE AND LOCATION ONLY AT 2740N. CAMPBELL AVE , PLEASE READ A REVIEW DON'T MESS UP WITH XANADU SALON SPA........

Doesn't Recommend

rabs1016

Joined 7 years ago

Don't waste your time or money; DEFINITELY do NOT buy a gift certificate!. My husband suprised me w/ a gift certificate (GC) to Xanadu. I was unable to use the GC for a few months due to having surgery. When I was finally able to use the GC, I found out the GC expired after 6 months! In my experience,it is common for spas to honor GCs after the expiration date & most spas I have dealt with give you at least a year before a GC expires anyway! Well, not Xanadu. Even after I explained my situation, I was told I could only use the GC for 1/2 of it's value! Not wanting to waste the whole thing & thinking I'd speak to someone in person on the day of my treatments, I booked an appointment for a massage & a facial. I was told I could get the massage but only a "petite" facial -- GC was supposed to be for a massage, facial, manicure & pedicure!

I have just returned from my treatments. Though they were okay, I was disappointed w/ the environment & the unprofessional atmosphere. My masseuse smelled of a mix of cigarettes, mints & perfume. She did not remind me to be sure to drink extra water throughout the day following my treatment (deep tissue massage releases toxins & it's important to drink a lot of water to help flush them out) She should not have assumed I know this; I find this irresponsible. The facial was very nice & the facialist/facial was professional & calming. My only complaint is that I was unable to get a deeper cleansing b/c of the whole "petite" facial thing.

When I asked to speak to someone about the GC issue, the owner/manager was not there & no one there could help me. I still plan to speak to someone to get this rectified. GCs should not expire & certainly not after only 6 months -- the services have been paid for & should be received.

I hope the facialist finds a job at a better spa worthy of her professionalism.