08/14/09

Absolutely terrible

by MattCucuzza

This was easily the WORST Italian food I have ever eaten in my life. Here is basically how the evening unfolded:

Seated at 5:30. Order some drinks and food. The food took approximately 45 minutes to come out and we had our drinks refilled exactly once the entire time. Keep in mind the glasses here are at most half the size of a normal restaurant.

Already annoyed with the wait, the disgusting food arrives. I ordered a seafood dish with a garlic wine sauce. They apparently think that imitation crab is seafood and that a garlic wine sauce should look like custard. The dish looked like something out of a TV dinner box.

I decided to give them one last attempt to redeem themselves and ordered a cannoli. The pastry shell tasted like cardboard and was mushy. The ricotta inside was not sweet whatsoever, and they decided to dress it up with some liqueur which just made it taste worse.

If you want decent Italian, do not visit this restaurant.

• Pros: Nothing.
• Cons: Everything.

05/08/09

Horrible 1st Anniversary Dinner

by JohnRae

My husband and I went to Caruso’s for dinner for the first time as our 1st Anniversary dinner. We were seated at 7:57 PM and our server brought us our drinks after only a short wait, he took our order and garlic bread quickly followed. We waited about 30 minutes, then started wondering where our dinner was. Our glasses had long run dry, and while the server walked by our table many times, our drinks were never filled and we could not grab his attention.

At 9:00 PM, I asked the hostess what time we were seated, and she informed me that it was at 7:57 PM. I asked her how long it normally takes for meals to arrive, and she stated that it takes approximately 20 minutes unless the kitchen gets backed up, but that it should not take as long as we had waited. She informed someone of the situation, and in about 5 minutes the server was at our table apologizing. He let us know that he had ‘clipped’ our ticket over with a completed order and had not turned it in to the kitchen. He then began to only address my husband as ‘Sir’ and avoided talking to me, and assured my husband that our meals would be out in less than 10 minutes. He then offered us dessert “on him, not on the house” which he made sure to tell us about 3 times that he was paying for it and not Caruso’s.

When our meal arrived, my husband’s small helping was obviously very warm as it was steaming, but my six ravioli’s were only lukewarm. Since we had waited so long for our dinner, I ate half of mine then boxed the rest to take it home. My husband's meal was disappointingly small, compared to the plates on the tables around us. I’m not sure how large the portions at Caruso’s are supposed to be.

We paid full price for two mediocre LATE meals and no manager, supervisor, owner, etc. came to discuss any of this with us. I emailed the owner about this experience two days ago and have yet to receive any response. This entire experience was unacceptable, and we will not be back.

Thank you Caruso's, for ruining our 1st Anniversary dinner.

• Pros: Leaving
• Cons: Everything

03/19/09

sad to hear that

by sarahb408

I worked at this restaurant for many years and loved there food its been since 2005 that i have worked and eaten here and am sad to hear that so many people have had a bad time, I have just spoken to the manger while I was reading these reviews and he too was sad to hear the news but very happy that I am online writting this...

I would ask that you have not given it a second chance already then please due so I am wondering if anyone remembers any of the servers names that served them those night or what they looked like I knew everyone there at one time and know who the best servers are or somewhat good ones if anyone is going to the restarurant soon i would suggest asking for elke, johnny, ryan, kelly, jeff even will if any of these servers are still there tell them Sarah sent you to them lol and that i miss them all I worked there from FEB 2003- Augs 2005 I only left due to a deadly illness and the death of my father..... OTHER than all that I LOVE the Caruso's and Sal Zagona is a great man was a wonderful boss and the family is great also!!!!!!!!!!!!!!!!!!!!!!