09/22/08

Worst Service WORST EVERYTHING!

by Kerry5555

I bought a 2005 Ford Ranger in March of 2006. There was about 5 miles on the truck. Since I bought it, the AC blew hot air at times, the racck and pinion had to be replaced and also the transmission. Many countless things were wrong with this truck.. It was clearly a lemon. The service dept never could fix the problems. Now that the trucks factory warrantee had expired I was getting attitude with a requested rental when I brought my truck in to have the ac looked at now that it was not working AT ALL. I had the extended warrantee, that clearly was not good enough to make sure I was taken care of. The service men, and the service manger should be fired!!!. Jim, Take a look at the way you run your business and your customers. That very day I was treated so poorly, I went to a different dealership and traded that truck. I am writing you to let you know how unfairly I was treated since 2006 to date. Its over I am finished with your company once and for all. I will never buy a Ford again and I will never be back to your countless dealerships again.. I want you to know. I will spread experience with everyone I encounter and anyone that will listen. Your company has clearly lost their edge on customer service. Since I have started my mission on letting people know how I was treated, I have found I am not alone.. Your company has made a name for itself for poor customer service.. Good luck with that..

(I sent a copy of this to Jim's Office but I am sure will fall on a deaf ear)

• Pros: None
• Cons: Bad service all around!